Privacy Policy

Effective Date: [29/03/2025]

1. Introduction

At Musalale Royal Lodge, we value your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, and safeguard your data when you visit our website, make a booking, or contact us.

2. Information We Collect

We may collect the following types of information:
Personal Information – Name, email, phone number, and payment details when making a booking or inquiry.
Usage Data – Your IP address, browser type, and website interactions to improve our services.
Cookies – Small data files stored on your device to enhance user experience (see our Cookies Policy for details).

3. How We Use Your Information

We use your data for the following purposes:
Booking & Reservations – To process payments and confirm stays.
Customer Support – To respond to inquiries via our contact form, phone, or WhatsApp.
Marketing – To send promotions, updates, and special offers (only with your consent).
Website Improvement – To analyze visitor behavior and improve our services.

4. How We Protect Your Data

We implement security measures to protect your information from unauthorized access, alteration, or disclosure.
Payment transactions are securely processed using [Mobile Money, VISA debit and Credit Cards, etc.].

5. Sharing Your Information

We do not sell or rent your data. However, we may share information with:
Service Providers – Payment processors, booking systems, or delivery partners.
Legal Authorities – If required by law or to protect our rights.

6. Your Rights

You have the right to:
Access the personal data we hold about you.
Request correction or deletion of your data.
Opt-out of marketing communications at any time.

To exercise these rights, please contact us at [email protected].

7. Contact Us

If you have any questions about this policy, you can reach us at:
Musalale Royal Lodge, Mbala, Zambia

Email: [email protected].
Phone/WhatsApp: 260977869425